Customer tracking an online order on her phone while holding a return package, used as a banner for shipping and returns information. Woman holding a delivery package while checking her order status on her smartphone inside a home or shop setting.
Custom Home Decor Gifts

Return Center

Last updated: January 1, 2026

📦 Track your order 🛡 Warranty ✉️ Contact support

✔ What We Can Help With

  • Items that arrive damaged
  • Manufacturing defects
  • Incorrect items received

❗ What’s Not Eligible

  • Customer-entered personalization errors
  • Normal color variation due to screens
  • Normal wear and tear
  • Damage after delivery due to misuse
  • Items reported more than 30 days after delivery
  • Items that have been used, mounted, or installed

📦 Report Timeframes

  • Shipping damage: within 7 days
  • Defects or wrong items: within 30 days

📸 What to Send Us

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • Photo of the shipping label
  • A brief description of the issue

💬 Start a Return or Replacement

📧 team@customhomedecorgifts.com
📞 (786) 991-2190 (voicemail monitored — replies by email)

Custom Home Decor Gifts
14 NE 1st Avenue
Suite 1403 1089
Miami, FL 33132
United States

We reply within 24 hours (Mon–Fri).

🔄 Replacement Processing

Approved replacements typically ship within 2–3 business days at no additional cost.

💛 Your Satisfaction Matters

We’re a small business that genuinely cares. If something doesn’t feel right, please reach out — we’ll always do our best to help.