Terms of Service
Last updated: 1 January 2026
These Terms of Service govern your use of customkeepsakegifts.com and any purchases, services, or interactions with Custom Keepsake Gifts. By accessing our website or placing an order, you agree to these Terms.
1. Online Store Terms
- You must be at least the age of majority in your jurisdiction to use this website or place an order.
- You agree not to use our website or products for any unlawful or unauthorised purpose.
- You must not transmit any viruses, malware, harmful code, or destructive technology.
2. Products & Personalised Orders
Many of our products are personalised and made to order using names, dates, locations, photos, or other custom information submitted by the customer.
It is your responsibility to carefully review all personalisation details before completing checkout. Customer-submitted spelling mistakes, incorrect names, incorrect dates, incorrect locations, incorrect photos, incorrect custom text, or incorrect product selections are not eligible for refunds or replacements unless otherwise required by law.
Product images and previews are for illustrative purposes only. Colours and finishes may vary slightly depending on screen settings, device displays, lighting, materials, and production methods.
3. Pricing, Availability & Order Acceptance
Prices, product descriptions, promotions, and availability are subject to change without notice.
We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear fraudulent, duplicated, incomplete, or in violation of these Terms.
4. Production, Shipping & Delivery
Delivery estimates are provided in good faith but are not guaranteed. Production and shipping times may vary depending on seasonal demand, carrier performance, product type, fulfilment partner availability, and other circumstances outside our reasonable control.
We are not responsible for delays caused by postal disruptions, weather conditions, customs processing, carrier service interruptions, fulfilment partner delays, or incorrect address information submitted by the customer.
5. Returns, Refunds & Replacements
Our Returns & Refunds Policy forms part of these Terms of Service.
Because most items are personalised and made to order, they are not eligible for return due to change of mind, incorrect information submitted during checkout, or wrong size, colour, product, or design selections made by the customer.
Eligible claims may include damaged items, manufacturing defects, misprinted items, incorrect items received, or confirmed lost shipments, subject to the reporting timeframes stated in our Returns & Refunds Policy.
Please contact us before returning any item. Unauthorised returns may not be accepted.
6. Intellectual Property
All website content including text, graphics, logos, product designs, images, layout, branding, and visual elements is owned by or licensed to Custom Keepsake Gifts and is protected under applicable intellectual property laws.
You may not reproduce, distribute, copy, modify, publish, or commercially exploit any part of this website without prior written permission.
7. Accuracy of Information
We make reasonable efforts to ensure information on our website is accurate and up to date. However, we do not guarantee that all content, descriptions, pricing, availability, or images are always complete, current, or error-free.
We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.
8. Third-Party Services
Our website may use or link to third-party services, payment processors, apps, personalisation tools, analytics tools, shipping carriers, fulfilment providers, print-on-demand production partners, fraud prevention tools, or external websites.
We are not responsible for the content, policies, security, or practices of third-party services.
9. Privacy & Personal Information
Your submission of personal information through the website is governed by our Privacy & Cookies Policy .
10. Limitation of Liability
To the fullest extent permitted by law, Custom Keepsake Gifts shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection laws.
11. Prohibited Uses
You may not use the website for unlawful, abusive, fraudulent, harmful, misleading, or malicious purposes, or interfere with the security, operation, or functionality of the website.
12. Governing Law
These Terms of Service and any disputes relating to your use of this website or purchases made from us shall be governed by the laws of England and Wales.
13. Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page together with the updated revision date.
Continued use of the website after changes are published constitutes acceptance of the updated Terms.
Contact Information
If you have any questions regarding these Terms of Service, please contact us through our contact page.
We provide customer support by email for accuracy and record-keeping.
