Customer holding a smartphone displaying a courier delivery map and tracking route while seated indoors.
Custom Keepsake Gifts

Track Your Order

Last updated: 1 January 2026

Enter your order number and email address below to view the latest updates on your personalised order, including production progress, shipment tracking, and estimated delivery information.

Order Lookup

Please use the same email address entered during checkout. Your order number will look similar to #1234 and can be found in your order confirmation email.

Need help finding your order? Please contact our support team through our contact page and include your order number where possible.

Secure encrypted order lookup for your convenience.

How your personalised order moves from production to delivery
1
Order Placed
Your order is received and a confirmation email is sent to you.
2
In Production
Your personalised product is prepared and produced using your submitted details.
3
Shipped
Once dispatched, tracking updates become available through the carrier.
4
Delivered
Your order arrives ready to display, gift, and enjoy.

Typical Production & Delivery Times

Most UK orders generally follow this timeline:

  • Production: 3–5 business days
  • Delivery after dispatch: 4–7 business days
  • Total estimated delivery: Usually 7–12 business days from purchase

During busy seasonal periods such as Christmas, Mother’s Day, or Father’s Day, production and delivery may take slightly longer than usual.

Quick Answers

Cannot find your order number?
Please search your inbox or spam folder for your order confirmation or payment receipt.

Tracking has not updated?
Shipping carriers may take between 24–48 hours to display tracking scans after a label has been created.

Need additional help?
Please contact our support team and we will help review your order status.

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