Get In Touch
Have a question about your order, personalization, shipping, or one of our keepsake gifts? Send us a message below and we will get back to you as soon as possible.
Prefer to email us directly? Reach our customer support team at hello@customkeepsakegifts.com and we will reply as soon as possible.
For faster assistance, please include your order number if your message relates to an existing order.
If your item arrived damaged, defective, incorrect, or misprinted, please include clear photos of the item and packaging where possible.
This form is for customer order support only. Marketing, SEO, supplier, outsourcing, and service pitches will not receive a response.
What We Can Help With
- Order questions and updates
- Shipping and delivery issues
- Damaged, defective, misprinted, or incorrect items
- Personalization questions
- Confirmed lost shipments
About Personalized & Made-To-Order Items
Most of our products are custom-made specifically for you. Items created using names, dates, locations, photos, or custom text are not eligible for returns due to incorrect information entered, wrong selections, or change of mind.
Please carefully review spelling, personalization details, names, photos, sizes, dates, and colors before placing your order.
