Returns & Refunds
Last updated: January 1, 2026
Because many of our products are personalized and made specifically for each order, our returns and refunds policy differs from traditional retail stores. Please review the information below before placing your order.
1. Personalized & Made-To-Order Products
Most of our products are custom-made specifically for your order using names, dates, locations, photos, or other customer-provided personalization details.
Because these items are personalized and made to order, they are generally not eligible for returns or refunds due to change of mind, incorrect information entered during checkout, or incorrect size, color, product, or design selections made by the customer.
Please carefully review all personalization details, spelling, names, dates, photos, sizes, colors, product options, and design selections before completing your purchase.
2. Eligible Refunds Or Replacements
Issues that may qualify for a replacement or refund include:
- Damaged items
- Manufacturing defects
- Misprinted items
- Incorrect items received
- Confirmed lost shipments
Each issue is reviewed based on the order details, the evidence provided, and the production or shipping circumstances.
3. Reporting A Problem
To help us review any issue as quickly as possible, please contact us before returning any item and include:
- Your order number
- A short description of the issue
- Clear photos of the item
- Clear photos of the packaging where applicable
- Any relevant tracking or delivery information
4. Reporting Timeframes
Damaged items:
Please report within 7 days of delivery.
Manufacturing defects, misprinted items, or incorrect items:
Please report within 30 days of delivery.
Lost shipments:
Please report within 30 days of the estimated delivery date.
Reports made outside these timeframes may be more difficult to review or may not qualify for a replacement or refund.
5. Returns Authorization
Please contact us before returning any item. Unauthorized returns may not be accepted.
In some cases, a return may not be required before a replacement or refund decision is made.
If a return is required, we will provide instructions after reviewing the issue. Items sent back without prior approval may not be processed.
6. Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible after placing the order.
Because many personalized products move into production quickly, changes or cancellations may no longer be possible once production has started.
We cannot guarantee that changes can be made after an order has been submitted.
7. Refund Processing
Approved refunds are issued to the original payment method used during checkout.
Depending on your bank or payment provider, refunds may take several business days to appear after processing.
Original shipping costs, where applicable, may not be refundable unless required by law or unless the issue was caused by an eligible production or fulfillment error.
8. Shipping Issues
We are not responsible for delays caused by shipping carriers, customs processing, weather events, incorrect address information provided during checkout, failed delivery attempts, or circumstances outside our control.
If tracking shows a shipment as delivered, customers may need to check with household members, neighbors, secure delivery locations, local mail rooms, or local postal services before a claim can be reviewed.
If a shipment is confirmed lost in transit by the carrier, we will review the issue and help with the next steps where applicable.
9. Non-Returnable Situations
Refunds or replacements are generally not available for:
- Incorrect personalization details submitted by the customer
- Spelling mistakes, wrong names, wrong dates, or incorrect custom text submitted by the customer
- Incorrect size, color, product, or design selections made during checkout
- Change-of-mind purchases
- Minor color differences caused by monitor, screen, or device settings
- Minor placement or production variations that are normal for made-to-order items
- Normal wear and tear after delivery
- Damage caused after delivery
10. Contact
If you need help relating to an order, replacement request, or refund inquiry, please use our contact page and include your order number where possible.
