Shipping Policy
Last updated: January 1, 2026
This Shipping Policy explains how orders placed on customkeepsakegifts.com are processed, produced, shipped, and delivered. Because many of our products are personalized and made to order, shipping timelines differ from standard retail products.
1. Shipping Locations
We currently ship within the United States.
Shipping availability may change over time depending on product type, production partner, fulfillment capabilities, and carrier availability.
2. Production Time
Most items are personalized and made specifically for your order after checkout.
- Typical production time: 3 to 5 business days
Production times may be longer during busy periods, holidays, product launches, supplier delays, or unusually high order volume.
3. Shipping Time
Once production has been completed and the order has been dispatched, shipping usually takes approximately 4 to 7 business days.
Shipping estimates are not guaranteed and may vary due to carrier performance, weather conditions, operational delays, customs processing where applicable, or other factors outside our reasonable control.
4. Estimated Total Delivery Time
Most orders arrive within approximately 7 to 12 business days from the date the order is placed.
This estimate includes both production time and shipping time.
5. Order Tracking
Once your order ships, tracking details are typically sent using the contact information provided during checkout.
Tracking updates may take 24 to 48 hours to appear after a shipping label has been created.
Orders may also be tracked directly through our Track Order page using your order information or tracking number.
6. Shipping Addresses
Please ensure all shipping information is accurate before completing your purchase.
We are not responsible for delays, failed deliveries, lost packages, or additional costs caused by incorrect or incomplete shipping information provided during checkout.
If a shipment is returned due to an address issue, additional shipping charges may apply before reshipment can occur.
7. Delivered But Not Received
If tracking shows a package as delivered but you cannot locate it, please check with household members, neighbors, reception desks, secure delivery areas, mail rooms, or the shipping carrier directly.
In some cases, carriers may mark packages as delivered shortly before final drop-off occurs.
If a carrier confirms that a shipment was lost in transit, please contact us through our contact page so the issue can be reviewed.
8. Shipping Costs
Shipping pricing and promotional shipping offers are displayed during checkout where applicable.
Free shipping promotions may be limited to selected products, order values, shipping methods, countries, or promotional periods.
9. Delays Outside Our Control
We are not responsible for delays caused by circumstances outside our reasonable control, including postal disruptions, carrier delays, severe weather, customs inspections, supply interruptions, labor disruptions, service outages, or fulfillment partner delays.
10. Split Shipments
Some orders may arrive in separate packages depending on product type, production partner, inventory availability, or shipping method.
11. Contact
Questions relating to shipping, delivery, or tracking may be submitted through our contact page.
