Terms of Service

1. Website Use

• You must be at least the age of majority in your jurisdiction to use this website or place an order.
• You agree not to use this website or our products for unlawful, fraudulent, or unauthorized purposes.
• You must not introduce malware, viruses, malicious code, or any harmful technology to the website.

2. Personalized & Made-To-Order Products

Many of our products are personalized and made specifically for each order using customer-submitted details such as names, dates, locations, photos, or custom text.

It is your responsibility to carefully review all personalization details before completing your purchase. Orders submitted with incorrect customer-provided information, wrong selections, or spelling mistakes may not qualify for replacement or refund unless otherwise required by law.

3. Pricing & Product Availability

Product prices, descriptions, availability, and promotional offers may change without notice.

We reserve the right to limit, refuse, or cancel orders at our discretion, including orders that appear fraudulent, incomplete, duplicated, or in violation of these Terms.

4. Production, Shipping & Delivery

Estimated production and shipping times are provided in good faith but are not guaranteed. Delivery times may vary depending on product type, destination, carrier performance, seasonal demand, customs processing where applicable, and other circumstances outside our control.

We are not responsible for delays caused by shipping carriers, customs authorities, weather events, incorrect address information, failed delivery attempts, or circumstances beyond our reasonable control.

5. Returns, Refunds & Replacements

Our Returns & Refunds Policy forms part of these Terms of Service.

Because many products are personalized and made specifically for your order, they are generally not eligible for return due to change of mind, incorrect personalization information submitted during checkout, or wrong selections made by the customer.

Eligible issues may include damaged items, manufacturing defects, misprinted items, incorrect items received, or confirmed lost shipments, subject to our stated policies and reporting timeframes.

Please contact us before returning any item. Unauthorized returns may not be accepted.

6. Product Appearance & Color Variations

Actual product colors, textures, and appearance may vary slightly from on-screen previews due to monitor settings, device displays, lighting conditions, production methods, and material differences.

Minor variations between previews and final products do not automatically qualify as defects.

7. Intellectual Property

All website content, including text, graphics, logos, icons, product designs, images, layout, branding, and visual assets, is owned by or licensed to Custom Keepsake Gifts and protected by applicable intellectual property laws.

You may not reproduce, distribute, copy, modify, publish, or commercially exploit any part of this website without prior written permission.

8. Accuracy Of Information

We make reasonable efforts to ensure website information is accurate and up to date. However, we do not guarantee that all content, pricing, descriptions, availability, or product details are always complete, accurate, or error-free.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

9. Limitation Of Liability

To the fullest extent permitted by law, Custom Keepsake Gifts shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, products, or services.

Nothing within these Terms excludes liability that cannot legally be excluded under applicable law.

10. Third-Party Services

Our website may use or integrate third-party services including payment processors, print-on-demand production partners, personalization tools, shipping providers, analytics tools, applications, advertising platforms, or external websites.

We are not responsible for the content, availability, or policies of third-party services.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how personal information may be collected, used, stored, and protected.

12. Changes To These Terms

We may update these Terms of Service from time to time. Any updates will be posted on this page with a revised effective date.

Continued use of the website after changes are posted constitutes acceptance of those changes.

13. Contact

If you have questions relating to these Terms of Service, please use our contact page.