Privacy & Cookies Policy

1. Information We Collect

Information You Provide

• Name, email address, billing address, and shipping address
• Order details and transaction information
• Personalization details such as names, dates, photos, locations, or custom text
• Messages submitted through contact forms or other communication channels

Information Collected Automatically

• IP address and approximate location information
• Browser type, device type, and operating system
• Pages visited, browsing activity, and time spent on the website
• Cart activity, checkout activity, and referral information

2. How Information May Be Used

• To process and fulfill orders
• To create personalized products and keepsake gifts
• To provide order updates and transactional communication
• To respond to customer service requests
• To improve website functionality and customer experience
• To help detect fraud, misuse, or security issues
• To send marketing communications where consent has been provided
• To comply with legal or regulatory obligations

3. Sharing Information

Information may be shared with trusted service providers where necessary to operate the business and provide services. These may include payment processors, personalization tools, print-on-demand fulfillment providers, shipping carriers, analytics tools, email marketing providers, fraud prevention tools, advertising platforms, and website platforms.

Information may also be disclosed where required by law, to protect rights and security, or in connection with a business transfer or restructuring.

4. Cookies & Similar Technologies

This website may use cookies, pixels, tags, scripts, and similar technologies to improve functionality, remember preferences, analyze website performance, support checkout activity, and support marketing activities.

Types Of Cookies

• Essential Cookies - required for website, cart, and checkout functionality
• Analytics Cookies - used to understand website usage and performance
• Marketing Cookies - used to measure advertising performance and deliver more relevant advertising

Most web browsers allow cookies to be managed or disabled through browser settings. Disabling cookies may affect certain website features, personalization tools, cart functions, or checkout functionality.

5. Marketing Communications

If you choose to receive marketing communications, promotional emails may occasionally be sent regarding products, offers, gift ideas, or store updates.

Marketing emails can be unsubscribed from at any time using the unsubscribe link included in those communications.

6. Data Retention

Personal information may be retained for as long as reasonably necessary to fulfill orders, maintain records, resolve disputes, comply with legal obligations, prevent fraud, and operate the business.

Order-related information may be retained where needed for accounting, tax, legal, customer service, or operational purposes.

7. Data Security

Reasonable administrative, technical, and organizational safeguards are used to help protect information. However, no method of internet transmission or electronic storage can be guaranteed as completely secure.

8. Privacy Rights

Depending on your location, you may have rights relating to access, correction, deletion, restriction, objection, or portability of personal information, subject to applicable laws.

Privacy-related requests may be submitted through our contact page.

9. Children’s Privacy

This website is not intended for children, and personal information is not knowingly collected from children through the website.

10. International Data Transfers

Depending on the services and platforms used, information may be processed in countries outside your own jurisdiction where data protection laws may differ.

By using this website or placing an order, you understand that information may be processed by service providers in different countries where necessary to provide our services.

11. Changes To This Policy

This Privacy & Cookies Policy may be updated from time to time to reflect operational, legal, or service changes.

Updates will be posted on this page with a revised effective date.

12. Contact

Questions relating to this Privacy & Cookies Policy may be submitted through our contact page.