Warranty & Quality Guarantee
Last updated: January 1, 2026
Every item we create is made to order with care and attention to detail. If an item arrives damaged, defective, incorrect, misprinted, or affected by a verified production issue, we will review the issue and work toward an appropriate resolution.
✔ Our Quality Commitment
- Products are produced specifically for each order
- Items are checked during production and fulfillment
- Products are packaged to help reduce shipping damage
- Personalization is created using the information submitted during checkout
🛡 Quality Guarantee Coverage
Our quality guarantee may apply in situations involving:
- Damaged items
- Manufacturing defects
- Misprinted items
- Incorrect items received
- Verified production issues
- Confirmed lost shipments where applicable
📅 Reporting Timeframe
Please report issues as soon as possible after delivery.
Damaged, defective, misprinted, or incorrect items should generally be reported within 30 days of delivery so the issue can be reviewed promptly.
Reports made outside this timeframe may be more difficult to review or may not qualify for a replacement or refund.
❗ What Is Not Covered
- Customer-entered personalization errors
- Spelling mistakes, wrong names, wrong dates, or incorrect custom text submitted by the customer
- Incorrect size, variant, product, design, or color selections made during checkout
- Change-of-mind purchases
- Normal wear and tear
- Minor color differences caused by screen settings, device displays, or lighting
- Minor placement or production variations that are normal for made-to-order items
- Damage occurring after delivery
- Issues caused by misuse, improper care, or accidental damage
📸 Reporting an Issue
To help us review a warranty or quality-related issue, please contact us before returning any item and provide:
- Your order number
- A brief description of the issue
- Clear photographs of the item
- Photographs of packaging where relevant
- Any relevant tracking or delivery information
🔄 Resolution Process
If an issue is confirmed after review, resolutions may include a replacement, refund, store credit, or another reasonable solution depending on the circumstances.
Resolution methods are determined at our discretion based on the nature of the issue, evidence provided, product type, and production or shipping circumstances.
In some cases, a return may not be required before a replacement or refund decision is made.
⏱ Replacement Processing
Approved replacement orders are generally prioritized for production as quickly as possible.
Production and shipping times for replacements may vary depending on product type, order volume, production partner availability, and carrier conditions.
🧡 Customer Satisfaction
We value every order and aim to provide personalized keepsake gifts that customers can enjoy, display, gift, or treasure for years to come. If something is not right with your order, please contact us through our contact page so the issue can be reviewed.
