Warranty & Quality Guarantee

✔ Our Quality Promise

We aim for every product to arrive:

• Carefully produced and quality checked
• Free from manufacturing, printing, or production defects
• Securely packaged to help reduce delivery damage
• Made using suitable, high-quality materials for the product type

If there is an issue with your order, we will review the situation and help with the next steps.

🛡 30-Day Quality Guarantee

If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery.

Depending on the issue, we may provide a replacement, partial refund, full refund, store credit, or another suitable resolution where appropriate.

For the fastest support, we recommend reporting any issue as soon as possible after delivery.

📦 Delivery Damage

If your parcel arrives damaged during delivery, please contact us within 7 days of delivery.

To help us review the issue quickly, please include clear photographs of:

• The damaged item
• The outer packaging
• The shipping label where possible

❗ What Is Not Covered

This Warranty & Quality Guarantee does not cover:

• Customer-entered spelling or personalisation errors
• Incorrect names, dates, locations, photos, or custom text submitted by the customer
• Incorrect size, colour, product, design, or product options selected during checkout
• Change-of-mind requests
• Normal wear and tear after delivery
• Minor colour variation caused by screen, monitor, or device settings
• Minor placement or production variations that are normal for made-to-order items
• Damage caused after delivery
• Claims submitted outside the stated reporting timeframes

How to Request Support

If you experience a problem with your order, please contact our support team before returning any item and include:

• Your order number
• The name and email address used during checkout
• A short description of the issue
• Clear photos of the item and packaging where relevant
• Any relevant tracking or delivery information

Providing complete information helps us review and resolve issues more quickly.

Resolution Process

If an issue is confirmed after review, resolutions may include a replacement, refund, store credit, or another reasonable solution depending on the circumstances.

In some cases, a return may not be required before a replacement or refund decision is made.

If a return is required, we will provide instructions after reviewing the issue. Items sent back without prior approval may not be processed.

🇬🇧 UK Consumer Rights

Nothing in this Warranty & Quality Guarantee limits or replaces your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection laws.

Customers may still have legal rights where goods are faulty, not as described, or not fit for purpose.

Contact Information

If you need help with a damaged item, manufacturing issue, misprint, incorrect order, or quality concern, please contact us through our contact page.

We provide customer support through our contact form for accuracy and record-keeping. Please contact support before attempting to return any item.