Customer holding a smartphone displaying a courier delivery map and tracking route while seated indoors.

Custom Keepsake Gifts: Track Your Order

Enter your order details below to see the latest updates on your delivery. You’ll be able to view production status, shipment progress, and estimated delivery dates for your Custom Keepsake Gifts order.

Order lookup

Please use the same email and order number you used at checkout. Your order number will look something like #1234 and can be found in your confirmation email.

Having trouble? Email us at hello@customkeepsakegifts.com with your order number and we’ll be happy to help.

Secure, encrypted lookup. We never store or share your details beyond fulfilling your order.

How your custom gift moves from our studio to your doorstep
1
Order placed
You’ll receive an order confirmation email with your order number.
2
In production
Our US-based partners begin crafting your personalized metal sign, blanket, canvas, or gift.
3
Shipped
As soon as your order leaves our facility, you’ll get a shipping email with your tracking link.
4
Delivered
Your custom gift arrives safely, ready to be unwrapped, loved, and displayed at home.

Typical production & shipping times

Most orders follow this timeline, but can be quicker:

  • Production: 3–5 business days for custom items
  • Shipping (U.S.): 4–7 business days once dispatched
  • Total: Usually 7–12 business days from the date of purchase

During peak gifting seasons (Mother’s Day, Father’s Day, Christmas), production and delivery may take a little longer. We’ll always do our best to keep you updated.

Quick answers

Can’t find your order number?
Search your inbox (and spam) for “Custom Keepsake Gifts” or your payment receipt.

Tracking link not updating?
Carriers can take 24–48 hours to show new scans after a label is created.

Still worried?
Reach out and our support team will check your order status directly.

View FAQs Contact support